Shipping Policy

Effective Date: September 6, 2026

Thank you for shopping with Musta Choice. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below for information about order processing, delivery times, and shipping conditions.

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been dispatched, you will receive an order/shipping confirmation with tracking information where available.

• During sales, promotions, or holidays, processing may take slightly longer.

2. Delivery Time

Our estimated delivery time is:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

• Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout, where applicable.

From time to time, Musta Choice may offer free shipping promotions or special shipping rates. Any applicable offer will be clearly mentioned on our website.

4. Order Tracking

Where tracking is available, customers will receive tracking details after their order has been dispatched.

You can use the provided tracking number to check the status of your shipment through the relevant courier service.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Complete address

• City

• Phone number

• Any relevant delivery instructions

Musta Choice is not responsible for delays, additional charges, or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Delayed or Lost Shipments

Although we work with reliable courier partners, unexpected delays may occasionally occur.

If your order has not arrived within the expected delivery period, please contact us so we can assist you in checking the shipment status.

In the event that a shipment is confirmed as lost by the courier, we will work with the courier company to resolve the issue and determine the appropriate solution.

7. Damaged Packages

If you receive a package that appears damaged, please contact us as soon as possible.

Where possible, take clear photographs of the package and the damaged product and provide them to our customer support team. This will help us investigate the issue with the courier.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts. If the customer is unavailable, the courier may contact the customer to arrange another delivery attempt.

If an order is returned to us because the customer was unavailable or refused/failed to accept the shipment, additional shipping charges may apply for re-delivery.

9. Cash on Delivery

If Cash on Delivery (COD) is available for your order, payment must be made to the courier at the time of delivery.

Customers should ensure that they are available to receive and pay for their COD orders.

10. Changes to Your Order

If you need to change your shipping address or other delivery information, please contact us as soon as possible after placing your order.

We cannot guarantee that changes can be made once an order has been processed or dispatched.

11. Contact Us

If you have any questions regarding your order or shipment, please contact Musta Choice through the contact details provided on our website.

Musta Choice
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Address: [Your Business Address]

We appreciate your trust in Musta Choice and thank you for shopping with us.